The BAND 3 – Regional Manager, Client Services position offers a full-time, regular appointment with a competitive annual salary ranging from $90,900.08 to $128,800.00. This role is unique for its hybrid work options and the high level of trust and responsibility it entails.

Applicants must bring a background in fields such as Social Work, Psychology, or Gerontology, along with demonstrated leadership and experience in social service settings. Previous program or policy development is a big plus, as is experience working with vulnerable populations or people with disabilities.

The Public Guardian and Trustee organization is known for its commitment to ethical standards and client-first culture. As a senior manager, you’ll oversee up to 25 staff, manage complex client matters, and collaborate across multiple teams.

Day-to-Day Responsibilities

As the Regional Manager, you’ll lead a multidisciplinary team delivering services to adults requiring help with legal, financial, and personal decisions. Managing staff, supporting policy and project development, and collaborating with service partners are key daily tasks.

The position emphasizes operational management and leadership, but also requires hands-on involvement in unique client situations and the development of effective support systems. Creativity and adaptability are valuable assets.

You’ll need to balance day-to-day operations with initiatives like systems improvements and policy reviews. This includes acting as a role model in upholding legal and ethical standards, and facilitating teamwork for client well-being.

The hybrid nature of the job allows flexibility, with the opportunity to work from home part of the week, provided you meet operational needs. Occasional travel for outreach or meetings is also expected.

All applicants should be prepared to demonstrate both technical proficiency and strong interpersonal skills, particularly in handling complex, sensitive, or urgent matters involving vulnerable clients.

Key Advantages

This role presents significant career growth, offering a leadership position within a respected public organization. The compensation is strong, with an attractive salary and full-time stability.

The mix of operational work, project management, and organizational impact ensures that no two days will be alike. The culture emphasizes respect, inclusiveness, and meaningful client engagement.

Potential Drawbacks

Managing vulnerable clients’ affairs brings emotional and ethical challenges, often requiring long hours or after-hours decisions. The workload can be intense, particularly during periods of high demand or system improvement projects.

Another con is the requirement for flexibility in location and work schedule; you may occasionally need to travel or adapt to unexpected client needs, which may not suit everyone.

Final Verdict

The BAND 3 – Regional Manager, Client Services is a compelling opportunity for those with strong leadership skills and a passion for public service. The compensation, hybrid flexibility, and the organizational culture make this role especially attractive for candidates ready to lead and inspire.